DACK Outdoors Return Policy
Updated 9/13/2020
In an effort to achieve 100% customer satisfaction, DACK Outdoors makes it a top priority to balance incredibly-priced products with a hassle-free returns system.
Firearms and Ammunition Returns Policy:
- Firearms and ammunition cannot be returned under any circumstance. If we’ve made an error with your firearm or ammunition order, please contact us right away so that we can make it right with you.
All Other Merchandise Returns Policy:
- If for any reason you are not happy with an item, you may return it within 10 days from the date that the item was delivered. DACK Outdoors does not charge restocking fees.
- If we’ve made an error with your order, we will provide a prepaid return shipping label.
- In all other cases, the customer is responsible for return shipping and can use whichever shipping carrier they prefer.
- All returned items must have original packaging intact and be free from any damage, wear & tear, or any other obvious signs of use; otherwise they will be returned to the customer and a refund will not be issued.
- Unless otherwise noted, all products we sell are new and unused. If you discover an item that appears used or has a manufacturing defect, please contact the manufacturer directly to resolve the problem before contacting us.
- Returns are not accepted for any reason after 10 days from the item’s delivery date.
How To Return An Item
- If we made an error with your order, please visit the Contact Us page to initiate your free return.
- For all other return reasons:
- Ensure your item is within the 10 day return period and has all original packaging intact with no signs of damage, wear/tear, or other signs of use.
- Place a copy of your receipt or packing slip into the box with your item(s). You may also write your order number on a piece of paper and place the paper within the shipment.
- Using the shipping carrier of your choosing, mail your package to the address below. Once we receive your return we will process it for a refund, if it is eligible, as soon as possible. You will be contacted via email once your return is processed.
Mail returns to:
DACK Outdoors
ATTN: Returns
502 Chestnut St
Pattonsburg, MO 64670